job description
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our brand! We are seeking passionate professionals to deliver exceptional service to our valued customers. This role offers a dynamic work environment, competitive compensation, and opportunities for career growth in the thriving automotive industry.
As a key member of our team, you will handle inbound and outbound calls, resolve customer inquiries, and ensure a seamless experience for clients. If you have excellent communication skills, a customer-first mindset, and a drive to succeed, we want you on our team!
Enjoy a supportive workplace culture, comprehensive training, and the chance to make a real impact. Apply today and take the first step toward a rewarding career in customer service!
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information about products, services, and promotions.
- Resolve customer complaints and escalate issues as needed.
- Maintain detailed records of customer interactions in our CRM system.
- Meet and exceed performance metrics, including call resolution time and customer satisfaction scores.
- Collaborate with team members to improve service quality and efficiency.
- Stay updated on company policies, procedures, and product knowledge.
- Assist in processing orders, returns, and warranty claims.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to work in a fast-paced environment with shifting priorities.
- Customer-focused attitude with a passion for delivering exceptional service.
- Willingness to work in rotating shifts, including weekends and holidays.