job description
Are you a dynamic leader with a passion for scaling operations and driving excellence? GMS BPO Inc is seeking a Site Director to spearhead our Ortigas location, overseeing all aspects of site management, budgeting, recruitment, and performance. This is a pivotal role where you will lead our Philippines operation to triple in size over the next three years, making a significant impact on our growth and success.
As the Site Director, you will be the top on-site leader, responsible for fostering a high-performance culture, optimizing operational efficiency, and ensuring exceptional service delivery. You will collaborate with senior leadership to align site strategies with company goals, drive continuous improvement, and mentor a team of professionals to achieve outstanding results.
If you thrive in a fast-paced environment, have a proven track record in leadership, and are ready to take on a challenging yet rewarding role, we want to hear from you. Join us and be part of a company that values innovation, excellence, and growth.
Responsibility
- Oversee daily operations of the Ortigas site, ensuring smooth and efficient workflows.
- Develop and manage the site budget, optimizing resources to meet financial targets.
- Lead recruitment efforts to attract, hire, and retain top talent for the site.
- Drive performance management initiatives to enhance productivity and employee engagement.
- Collaborate with senior leadership to align site strategies with company objectives.
- Implement and monitor key performance indicators (KPIs) to measure site success.
- Foster a positive and inclusive work environment that promotes teamwork and professional growth.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
Qualifications
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in a leadership role within a BPO or customer service environment.
- Strong financial acumen with experience in budget management and resource allocation.
- Excellent communication and interpersonal skills to effectively lead and motivate teams.
- Demonstrated ability to drive operational excellence and achieve business growth.
- Proficiency in performance management and employee development strategies.
- Knowledge of industry best practices and regulatory compliance.
- Ability to work in a fast-paced environment and adapt to changing business needs.