job description
Join Work Avenue And Business Solutions Incorporated as a Customer Service Representative specializing in Banking and Financial Services (BFSI)! This is a unique opportunity to work remotely from the vibrant locations of Bali, Indonesia, including Canggu, Ubud, Denpasar, and more.
In this role, you will serve as the first point of contact for banking and financial clients, providing exceptional inbound and outbound support. Your mission will be to resolve account inquiries, assist with transactions, and ensure customer satisfaction while maintaining the highest standards of professionalism and efficiency.
With a competitive salary of ₱20,000 – ₱22,000 per month (or equivalent in IDR), this full-time position offers stability, growth, and the chance to develop expertise in the dynamic BFSI sector. Whether you're a seasoned customer service professional or looking to break into the financial services industry, this role provides the training and support you need to succeed.
Apply now and take the next step in your career with a company that values excellence, integrity, and customer-centric solutions!
Responsibility
- Handle inbound and outbound calls for banking and financial clients with professionalism and empathy.
- Resolve customer inquiries related to account balances, transactions, and service requests efficiently.
- Provide accurate information on banking products, policies, and procedures to clients.
- Document all customer interactions and transactions in the CRM system with attention to detail.
- Escalate complex issues to the appropriate department while ensuring seamless follow-up.
- Meet and exceed performance metrics such as call resolution time, customer satisfaction scores, and first-call resolution.
- Stay updated on industry regulations, compliance standards, and company policies.
- Collaborate with team members to improve processes and enhance customer experience.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in BFSI, call centers, or financial institutions.
- Excellent English communication skills (verbal and written) with a neutral accent.
- Strong problem-solving and analytical skills to address customer concerns effectively.
- Proficiency in using CRM software, Microsoft Office, and call center tools.
- Ability to work in shifting schedules, including weekends and holidays, as required.
- High school diploma or equivalent; bachelor’s degree in Business, Finance, or related fields is a plus.
- Demonstrated ability to work under pressure and handle multiple tasks simultaneously.
- Customer-focused mindset with a passion for delivering exceptional service.