job description
Join Concentrix, a global leader in customer service excellence, and kickstart your career with a ₱40,000 sign-on bonus! We’re hiring passionate Customer Service Representatives for our dynamic Shoe & Apparel Account in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
As part of our team, you’ll deliver exceptional support to international clients, resolving inquiries, processing orders, and ensuring a seamless customer experience. Enjoy a competitive salary (₱20K–₱26K/month), career growth opportunities, and a collaborative work environment.
If you’re a problem-solver with a knack for communication and a passion for fashion, this is your chance to thrive in a global company with industry-leading benefits. Apply today and take the first step toward a rewarding career!
Responsibility
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate product information, order status updates, and troubleshooting for shoe and apparel-related concerns.
- Process orders, returns, and exchanges while adhering to company policies and timelines.
- Resolve customer complaints efficiently, escalating issues when necessary to ensure satisfaction.
- Maintain detailed records of customer interactions in CRM systems for quality and compliance.
- Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Collaborate with team members and supervisors to improve service standards and workflows.
- Stay updated on product knowledge, promotions, and company guidelines to deliver accurate support.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum 1 year of experience in customer service, call centers, or retail (fashion/apparel industry is an advantage).
- Excellent English communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in basic computer applications (e.g., CRM software, Microsoft Office).
- Ability to work flexible shifts, including weekends and holidays, as needed.
- Familiarity with e-commerce platforms or order management systems is a plus.
- Residents of Bali (Canggu, Ubud, Denpasar, etc.) are highly encouraged to apply.