job description
Join TTEC, a global leader in customer experience solutions, and take your career to the next level as a Customer Service Representative in the vibrant and dynamic environment of Bali, Indonesia.
In this role, you will be the voice of our clients, delivering exceptional service and building lasting relationships with customers. Your contributions will directly impact customer satisfaction and team success, making every interaction meaningful.
With a competitive salary of ₱24,000 – ₱28,000 per month and a comprehensive benefits package, this is your opportunity to grow professionally while enjoying the unique work-life balance that Bali offers.
If you are passionate about helping others, thrive in a collaborative environment, and seek a rewarding career with a globally recognized company, apply today!
Responsibility
- Provide exceptional customer service via phone, email, and chat, ensuring a positive and professional experience for every customer.
- Respond promptly to customer inquiries, resolving issues efficiently and accurately while maintaining a high level of empathy and patience.
- Document all customer interactions and transactions in the company’s CRM system with meticulous attention to detail.
- Collaborate with team members and supervisors to improve processes and enhance the overall customer experience.
- Meet and exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.
- Stay updated on product and service offerings to provide accurate and up-to-date information to customers.
- Handle and escalate complex customer complaints to the appropriate departments while ensuring follow-up and resolution.
- Participate in training sessions and team meetings to continuously develop skills and stay aligned with company goals.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or a related field.
- Excellent written and verbal communication skills in English with a clear and professional phone manner.
- Strong problem-solving abilities and a customer-centric approach to handling inquiries and complaints.
- Proficiency in using CRM software and basic computer applications (e.g., Microsoft Office, Google Workspace).
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- High school diploma or equivalent; a bachelor’s degree in a related field is a plus.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as required.
- Demonstrated ability to work both independently and as part of a team to achieve common goals.