job description
Join TTEC, a global leader in customer experience solutions, and take your career to the next level in beautiful Bali! As a Customer Experience Specialist, you’ll play a pivotal role in delivering exceptional service to clients while contributing to team success in a dynamic, fast-paced environment.
This is your opportunity to work with a reputable company that values professional growth, work-life balance, and a collaborative culture. With a competitive salary of up to ₱28,000 monthly, you’ll enjoy stability and rewards for your dedication.
Whether you’re an experienced customer service professional or looking to start a fulfilling career in the industry, TTEC provides the training, support, and tools you need to excel. Apply today and become part of a team that’s redefining customer engagement!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently while maintaining high satisfaction levels.
- Collaborate with team members and supervisors to achieve performance targets and service-level agreements (SLAs).
- Document all customer interactions accurately in the CRM system for tracking and quality assurance.
- Identify and escalate complex issues to the appropriate departments for resolution.
- Stay updated on product knowledge, company policies, and industry best practices.
- Contribute to team meetings and process improvement initiatives to enhance service delivery.
- Adhere to company guidelines, compliance standards, and data protection regulations.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum of 1 year of experience in customer service, call center, or a related field.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to work in shifting schedules, including weekends and holidays, as required.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM tools).
- Customer-focused mindset with a passion for delivering exceptional service.
- Team player with a positive attitude and strong work ethic.