job description
Join BFI Finance Indonesia as a Customer Service Representative in the vibrant Bali region (covering Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta). This is a unique opportunity to deliver exceptional service while contributing to one of Indonesia’s leading financial institutions.
In this role, you will serve as the first point of contact for clients, ensuring smooth administrative processes, resolving inquiries, and maintaining high standards of professionalism. Your ability to communicate effectively, manage time efficiently, and pay attention to detail will be key to your success.
BFI Finance Indonesia values individuals with a proactive mindset and a passion for customer satisfaction. Whether you’re assisting with loan applications, handling documentation, or providing support to branch operations, your work will directly impact client trust and business growth.
If you thrive in a dynamic environment and take pride in delivering top-tier service, we invite you to apply and grow with us in Bali’s thriving financial sector.
Responsibility
- Provide professional and courteous customer service to clients visiting the branch or contacting via phone/email.
- Process and manage administrative tasks, including document verification, data entry, and filing.
- Assist customers with loan applications, inquiries, and account-related requests.
- Maintain accurate records of customer interactions and transactions in compliance with company policies.
- Collaborate with team members to ensure efficient branch operations and service delivery.
- Resolve customer complaints or issues promptly and escalate when necessary.
- Promote BFI Finance’s products and services to existing and potential clients.
- Adhere to all regulatory and internal compliance standards in financial services.
Qualifications
- Minimum 1 year of experience in administration, customer service, or banking (preferred but not mandatory).
- Excellent communication skills in both Indonesian and English.
- Strong attention to detail and accuracy in handling documentation.
- Proven time management and organizational abilities.
- Proficiency in Microsoft Office (Word, Excel) and basic computer applications.
- Friendly, patient, and professional demeanor with a customer-first approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Willingness to be placed in Badung or surrounding Bali areas (Canggu, Ubud, Denpasar, etc.).