job description
Join Chin Hin Group Berhad as a Customer Service Executive and play a pivotal role in ensuring seamless operations and exceptional service delivery. Based in the vibrant regions of Bali, you will be the backbone of our customer support team, overseeing maintenance, troubleshooting electrical systems, and ensuring the smooth functioning of our factory equipment. This role is perfect for individuals who thrive in dynamic environments and are passionate about delivering top-notch service.
As a Customer Service Executive, you will collaborate with cross-functional teams to resolve technical issues, maintain equipment, and enhance operational efficiency. Your expertise will directly contribute to the company's success by ensuring minimal downtime and maximum productivity. If you are detail-oriented, technically inclined, and eager to make a tangible impact, this is the opportunity for you.
Chin Hin Group Berhad is a leading name in the industry, known for its commitment to excellence and innovation. We offer a competitive salary, a supportive work environment, and ample opportunities for professional growth. Apply now to take the next step in your career with a company that values your skills and dedication.
Responsibility
- Oversee and maintain electrical systems and equipment within the factory to ensure optimal performance.
- Troubleshoot and resolve technical issues promptly to minimize downtime and maintain productivity.
- Collaborate with engineering and maintenance teams to implement preventive maintenance schedules.
- Provide exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Monitor equipment performance and recommend upgrades or replacements as needed.
- Ensure compliance with safety regulations and company policies during all maintenance activities.
- Document maintenance activities, issues, and resolutions for future reference and reporting.
- Assist in training new team members on equipment operation and maintenance procedures.
Qualifications
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Proven experience in maintenance, troubleshooting, or customer service within a factory or industrial setting.
- Strong technical skills with the ability to diagnose and resolve electrical and mechanical issues.
- Excellent communication and interpersonal skills to interact effectively with team members and customers.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with safety protocols and regulations related to factory operations.
- Proficiency in using maintenance management software and tools.
- Strong problem-solving skills and a proactive approach to addressing challenges.