job description
Join Wallem Philippines Shipping, Inc. as a Customer Service Representative (Airline Bookings & Reservations) and play a pivotal role in ensuring seamless air cargo operations. Based in the vibrant regions of Bali, you will manage bookings via the SITA system, optimize space allocation, and secure essential shipping documents. This is a fantastic opportunity for individuals passionate about logistics and customer service to grow their career in a dynamic and global environment.
As part of our team, you will collaborate with international clients and internal stakeholders to deliver exceptional service. Your role will be crucial in maintaining efficient operations and ensuring customer satisfaction. If you thrive in a fast-paced setting and have a keen eye for detail, we invite you to apply and become a valued member of our organization.
Responsibility
- Manage and process air cargo bookings using the SITA system.
- Optimize space allocation to maximize efficiency and profitability.
- Secure and verify essential shipping documents for compliance and smooth operations.
- Coordinate with airlines, freight forwarders, and internal teams to ensure timely and accurate bookings.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintain accurate records and reports of all bookings and transactions.
- Monitor and track shipments to ensure on-time delivery and customer satisfaction.
- Stay updated with industry regulations and best practices to ensure compliance.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Minimum of 2 years of experience in customer service, preferably in the logistics or airline industry.
- Proficiency in using the SITA system for air cargo bookings.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to work under pressure and meet tight deadlines.
- Familiarity with shipping documents and regulatory requirements.
- Proficiency in Microsoft Office Suite and other relevant software.