job description
Are you a passionate communicator looking to build a career in a dynamic professional environment? Sinar Jernih Suksesindo is currently seeking a highly motivated and empathetic Customer Service Representative to join our growing team in Jakarta Pusat. In this role, you will be the primary point of contact for our valued customers, ensuring they receive top-tier support and world-class service experiences.
We are looking for someone who thrives on problem-solving and possesses the ability to maintain a positive, professional demeanor even in challenging situations. If you are tech-savvy, possess excellent verbal and written communication skills, and have a genuine desire to help others, we want to hear from you. You will be provided with comprehensive training and a supportive work culture that values growth, integrity, and operational excellence.
Responsibility
- Handle incoming customer inquiries through various channels including phone, email, live chat, and social media platforms.
- Provide accurate and timely information regarding company products, services, and policies to ensure customer satisfaction.
- Document customer interactions, issues, and resolutions thoroughly within the CRM system.
- Proactively identify and escalate complex issues to the appropriate department for further investigation.
- Contribute to team goals by meeting performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Assist in maintaining high service standards by providing feedback on common customer concerns and process improvements.
- Maintain a professional, helpful, and empathetic tone in all customer communications.
Qualifications
- Minimum High School Diploma (SMA/SMK) or equivalent; Diploma or Bachelor’s degree is a plus.
- Previous experience in a Call Center, Customer Service, or hospitality role is highly preferred.
- Excellent communication skills in Bahasa Indonesia (verbal and written); proficiency in English is an advantage.
- Proficient in using computer systems, including Microsoft Office suite and ticketing/CRM software.
- Ability to work in a fast-paced, multi-tasking environment with high attention to detail.
- Willingness to work in rotating shifts, including weekends and public holidays as required.
- Strong problem-solving skills and a patient, customer-centric attitude.