job description
Join Anradus as a Customer Service & Project Coordinator in the vibrant heart of Bali! This dynamic role offers the perfect blend of customer engagement and project management, allowing you to thrive in a fast-paced, international environment. You’ll serve as the primary liaison between clients, engineering teams, and internal stakeholders, ensuring seamless order processing, quotation management, and project execution.
Based in one of Bali’s most sought-after locations—whether it’s the creative hub of Canggu, the cultural center of Ubud, or the bustling business districts of Denpasar or Kuta—you’ll enjoy a rewarding career with competitive compensation, professional growth, and the unique opportunity to work in a tropical paradise.
If you’re a detail-oriented professional with a passion for customer satisfaction and project coordination, this is your chance to make a meaningful impact while embracing Bali’s inspiring work-life balance.
Responsibility
- Manage and process customer orders, Requests for Quotation (RFQs), and quotations with accuracy and efficiency.
- Coordinate cross-functional projects, ensuring timely delivery and adherence to client specifications.
- Oversee New Product Introduction (NPI) documentation and engineering change requests, maintaining clear communication with all stakeholders.
- Liaise between customers, sales teams, and engineering departments to resolve inquiries and ensure smooth project execution.
- Monitor and track order statuses, delivery schedules, and project milestones, providing regular updates to clients and internal teams.
- Develop and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.
- Prepare and distribute project reports, ensuring all documentation is accurate, up-to-date, and compliant with company standards.
- Identify process improvements to enhance efficiency in customer service and project coordination workflows.
Qualifications
- Bachelor’s degree in Business Administration, Project Management, or a related field (or equivalent work experience).
- Minimum of 2-3 years of experience in customer service, project coordination, or a similar administrative role.
- Strong organizational and time-management skills, with the ability to handle multiple priorities in a fast-paced environment.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools (e.g., Trello, Asana, or JIRA).
- Detail-oriented with a problem-solving mindset and a proactive approach to client and team needs.
- Experience in manufacturing, engineering, or a technical industry is highly desirable.
- Ability to work collaboratively in a multicultural team and adapt to evolving business requirements.