job description
Join The SM Store, one of the Philippines' most trusted retail brands, now expanding in Bali! We are seeking a Customer Service Professional - Counter Sales to deliver exceptional service and create seamless shopping experiences for our customers in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
As the face of our brand, you will play a pivotal role in ensuring customer satisfaction through efficient payment processing, personalized assistance, and operational excellence. This is an exciting opportunity to grow with a dynamic team in a fast-paced retail environment while contributing to the success of a well-established brand in a new market.
If you are passionate about customer service, thrive in a team-oriented setting, and want to be part of a company that values professionalism and growth, we’d love to hear from you!
Why Join Us?
- Competitive salary and performance-based incentives
- Opportunities for career advancement in a growing retail brand
- Employee discounts and exclusive perks
- Positive and collaborative work environment
- Training and development programs to enhance your skills
Responsibility
- Provide friendly, efficient, and professional customer service at the payment counter, ensuring a smooth and pleasant checkout experience.
- Process cash, credit/debit card, and digital payments accurately and securely, adhering to company policies and procedures.
- Assist customers with inquiries, product information, and promotions to enhance their shopping experience.
- Maintain a clean, organized, and welcoming counter area to uphold store standards and brand image.
- Handle customer concerns or complaints with empathy and professionalism, escalating issues to management when necessary.
- Collaborate with team members to achieve daily sales targets and operational goals.
- Stay updated on store promotions, products, and services to provide accurate information to customers.
- Ensure compliance with company policies, including cash handling, security, and customer privacy.
Qualifications
- Minimum of 1 year of experience in customer service, retail, or cashiering roles (fresh graduates with relevant internships are welcome to apply).
- Strong communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Basic math skills and familiarity with handling cash and electronic payments.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
- Flexibility to work in shifts, including weekends and holidays, as required by the store.
- High school diploma or equivalent; additional certifications in retail or customer service are advantageous.
- Friendly, approachable, and professional demeanor with a positive attitude.