job description
Join Search Personnel as a Customer Service Officer specializing in Order Processing and Quotation in the vibrant regions of Bali. This role offers a unique opportunity to work in a dynamic environment, ensuring seamless customer experiences while managing critical business operations.
As a key member of our team, you will handle customer inquiries, process orders, generate quotations, and coordinate shipments. Your expertise will directly impact customer satisfaction and operational efficiency. If you have a passion for customer service and a keen eye for detail, this role is perfect for you.
Enjoy a competitive salary, a collaborative work culture, and the chance to grow your career in one of the most sought-after locations in Indonesia.
Responsibility
- Process customer orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
- Prepare and issue quotations to clients, ensuring accuracy and compliance with company policies.
- Coordinate with logistics teams to manage shipments and ensure on-time delivery.
- Maintain and update customer records, ensuring data integrity and confidentiality.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Collaborate with internal teams to streamline order processing and improve workflows.
- Generate reports on order status, shipment tracking, and customer feedback.
- Assist in the development and implementation of customer service policies and procedures.
Qualifications
- Diploma or Degree in Business Administration, Logistics, or a related field.
- Minimum of 3 years of experience in customer service, order processing, or a similar role.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Proficiency in Microsoft Office Suite and experience with CRM or ERP systems.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a plus.
- Knowledge of logistics and supply chain management is advantageous.