job description
Join our dynamic team as a Customer Service Officer (Malls) in beautiful Bali! We are seeking a passionate and customer-focused individual to ensure a seamless and enjoyable shopping experience for all visitors. In this role, you will act as the bridge between shoppers, tenants, and mall management, fostering strong relationships and maintaining high service standards.
Bali’s vibrant retail scene offers a unique opportunity to work in a fast-paced, multicultural environment. Whether you’re assisting international tourists or local shoppers, your role will be pivotal in creating memorable experiences. If you thrive in a people-oriented role and have a knack for problem-solving, this is the perfect opportunity for you!
Key aspects of the role include:
- Providing exceptional customer service to mall visitors.
- Collaborating with tenants and mall management to address concerns.
- Ensuring a clean, safe, and welcoming environment.
- Handling inquiries and resolving issues promptly.
This position offers competitive compensation, opportunities for growth, and the chance to work in one of Bali’s most exciting retail hubs. Apply now and be part of a team that values excellence and customer satisfaction!
Responsibility
- Greet and assist mall visitors with inquiries, directions, and general information.
- Act as a liaison between shoppers, tenants, and mall management to resolve issues efficiently.
- Monitor and maintain high standards of cleanliness and safety within the mall premises.
- Handle customer complaints and feedback with professionalism and empathy.
- Assist in organizing mall events, promotions, and tenant activities.
- Provide support to tenants regarding operational needs and mall policies.
- Maintain accurate records of customer interactions and incident reports.
- Promote a positive and welcoming atmosphere for all visitors.
Qualifications
- Minimum of 1 year of experience in customer service, hospitality, or retail.
- Excellent communication skills in English (additional languages are a plus).
- Strong interpersonal and problem-solving abilities.
- Ability to work in a fast-paced, multicultural environment.
- Basic computer skills for record-keeping and reporting.
- Flexibility to work shifts, including weekends and holidays.
- A friendly, approachable demeanor with a customer-first mindset.
- Previous experience in a mall or retail setting is advantageous.