job description
Are you a dynamic and experienced Cafe Operations Manager looking to lead a thriving cafe and school lunch program in the heart of Bali? We are seeking a passionate professional to oversee daily operations, manage a dedicated team, and drive profitability while maintaining exceptional service standards.
In this role, you will play a pivotal part in optimizing workflows, enhancing customer experiences, and ensuring seamless operations across our cafe and school lunch services. If you thrive in fast-paced environments and have a knack for improving systems, this is the perfect opportunity for you!
Join us in Bali’s vibrant hospitality scene and contribute to a growing business that values innovation, teamwork, and excellence.
Responsibility
- Oversee daily cafe and school lunch operations, ensuring smooth workflow and high-quality service.
- Manage, train, and motivate staff to maintain exceptional performance and customer satisfaction.
- Develop and implement operational strategies to improve efficiency and profitability.
- Monitor inventory, supplier relationships, and cost control to optimize budget management.
- Ensure compliance with health, safety, and hygiene standards in all operations.
- Analyze sales data and customer feedback to drive continuous improvement.
- Collaborate with the management team to align operations with business goals.
- Handle customer inquiries and resolve issues promptly to maintain a positive reputation.
Qualifications
- Proven experience (3+ years) in cafe, restaurant, or food service management.
- Strong leadership and team management skills with a focus on staff development.
- Excellent organizational and problem-solving abilities.
- Knowledge of inventory management, cost control, and budgeting.
- Familiarity with health and safety regulations in food service.
- Proficiency in POS systems and basic financial reporting.
- Outstanding communication and customer service skills.
- Flexibility to work in a fast-paced, dynamic environment.