job description
Join Prestige Professions Pte Ltd as a Customer Service Officer (Hospitality) in the heart of Bali’s most vibrant locations—Canggu, Ubud, Denpasar, and beyond. This is your opportunity to deliver exceptional guest experiences in a dynamic, supportive environment where work-life balance and professional growth are prioritized.
As part of our team, you’ll enjoy company-provided transport, a collaborative workplace culture, and the chance to shape memorable interactions for international and local guests alike. Whether you’re resolving inquiries, coordinating services, or ensuring seamless operations, your role will be pivotal in upholding our reputation for world-class hospitality.
Ideal for customer-focused professionals with a passion for service excellence, this position offers a competitive salary, stability, and the unique charm of working in Bali’s thriving tourism industry. If you thrive in fast-paced settings and take pride in creating positive experiences, we’d love to hear from you.
Responsibility
- Provide personalized guest assistance via phone, email, and in-person interactions, ensuring prompt and professional resolution of inquiries.
- Manage bookings, reservations, and service requests with accuracy and attention to detail.
- Collaborate with cross-functional teams (e.g., front desk, housekeeping, concierge) to enhance guest satisfaction and operational efficiency.
- Handle complaints or escalations with empathy and problem-solving skills, turning challenges into positive outcomes.
- Maintain up-to-date knowledge of local attractions, events, and services to offer tailored recommendations to guests.
- Process payments, refunds, and administrative tasks in compliance with company policies and data security standards.
- Contribute to continuous improvement initiatives by providing feedback on service gaps or opportunities.
- Uphold brand standards in all communications, reflecting the company’s commitment to luxury and professionalism.
Qualifications
- Minimum 2 years of experience in customer service, hospitality, or a related field (hotels, resorts, or call centers preferred).
- Fluent in English (written and verbal); additional languages (e.g., Indonesian, Mandarin) are a plus.
- Strong interpersonal and communication skills, with a natural ability to build rapport with diverse guests.
- Proficient in CRM systems, Microsoft Office, and reservation software (e.g., Opera, Amadeus).
- Ability to multitask in a high-volume environment while maintaining composure and accuracy.
- Problem-solving mindset with a proactive approach to anticipating guest needs.
- Flexibility to work rotating shifts, weekends, or holidays as required by operational demands.
- Diploma or degree in Hospitality Management, Business, or a related discipline is advantageous.