job description
Join Zen Career as a Customer Service Officer (Freight Forwarding) and play a pivotal role in fostering strong client relationships while delivering exceptional service in the dynamic world of logistics and freight forwarding. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and are passionate about driving long-term business growth through superior customer engagement.
Based in the vibrant region of Badung, Bali, you will collaborate with a diverse team to ensure seamless freight operations, resolve client inquiries efficiently, and contribute to the optimization of supply chain processes. Your ability to communicate effectively and manage multiple priorities will be key to success in this role.
At Zen Career, we value innovation, integrity, and a customer-centric approach. If you are looking for a rewarding career in Transport & Logistics with opportunities for professional development, this is your chance to make an impact.
Responsibility
- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests related to freight forwarding services.
- Coordinate and track shipments, ensuring timely and accurate delivery while maintaining compliance with international and local regulations.
- Prepare and process shipping documentation, including bills of lading, invoices, and customs forms, with meticulous attention to detail.
- Liaise with internal teams (e.g., operations, sales, and finance) to resolve issues and streamline service delivery.
- Monitor shipment statuses and proactively update clients on delays, changes, or additional requirements.
- Maintain accurate records of client interactions, transactions, and service agreements in CRM systems.
- Identify opportunities to upsell or cross-sell services based on client needs and market trends.
- Contribute to process improvements by providing feedback on operational inefficiencies or customer pain points.
Qualifications
- Minimum Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Proven experience (1-3 years) in customer service, freight forwarding, or logistics is highly preferred.
- Strong verbal and written communication skills in English; proficiency in additional languages is a plus.
- Familiarity with shipping documentation, customs procedures, and incoterms.
- Proficiency in Microsoft Office Suite and experience with CRM or logistics software (e.g., SAP, Oracle).
- Excellent problem-solving skills and the ability to work under pressure in a deadline-driven environment.
- Highly organized with a keen eye for detail and a commitment to delivering exceptional service.
- Willingness to work in Badung, Bali and adapt to flexible hours as needed.