job description
Are you a dynamic professional with a passion for logistics and customer service? Rapid Recruitment Asia Pte Ltd is seeking an experienced Airfreight Import Customer Service Manager to oversee and enhance our airfreight operations across Bali. This role is pivotal in ensuring seamless import and export shipments, delivering exceptional service to our clients, and driving operational excellence.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will play a key role in managing end-to-end airfreight forwarding operations. Your expertise will ensure timely deliveries, compliance with regulations, and superior customer satisfaction. If you thrive in a fast-paced environment and are eager to make a significant impact in the logistics industry, this is the opportunity for you!
Join a leading recruitment and logistics firm that values innovation, efficiency, and customer-centric solutions. Enjoy a competitive salary of $5,000 – $7,000 per month, along with opportunities for professional growth and development in one of the most exciting sectors in Asia.
Responsibility
- Oversee and manage end-to-end airfreight import operations, ensuring timely and accurate processing of shipments.
- Coordinate with airlines, customs brokers, and ground handling agents to facilitate smooth import procedures.
- Monitor shipment statuses, resolve any delays or issues, and provide real-time updates to clients.
- Ensure compliance with local and international regulations, including customs documentation and import/export laws.
- Develop and maintain strong relationships with clients, addressing inquiries and providing exceptional customer service.
- Analyze operational performance and implement improvements to enhance efficiency and reduce costs.
- Lead and mentor a team of customer service and logistics professionals, fostering a culture of excellence.
- Prepare and present reports on shipment statuses, performance metrics, and operational challenges.
Qualifications
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 5 years of experience in airfreight forwarding, with at least 2 years in a managerial role.
- In-depth knowledge of import/export regulations, customs procedures, and international shipping standards.
- Strong leadership and team management skills, with a proven ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proficient in logistics software, ERP systems, and Microsoft Office Suite.
- Ability to work under pressure, meet tight deadlines, and handle multiple tasks simultaneously.
- Customer-focused mindset with a commitment to delivering high-quality service.