job description
Are you a warm, patient individual with a passion for working with children and building strong relationships with parents? Talents@Work is seeking a dedicated Customer Service Officer to join our team in beautiful Bali. In this role, you will serve as the bridge between our childcare services and families, ensuring exceptional support, clear communication, and a nurturing environment for both children and parents.
As a Customer Service Officer specializing in childcare and parent relations, you will play a pivotal role in fostering trust and satisfaction. Your ability to listen, empathize, and provide solutions will make a lasting impact on the families we serve. If you thrive in a dynamic, people-focused environment and are eager to contribute to a meaningful mission, we invite you to apply.
This full-time position offers a competitive salary of $2,600 – $3,000 per month, along with the opportunity to work in one of Bali’s vibrant communities, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.
Responsibility
- Serve as the primary point of contact for parents, addressing inquiries, concerns, and feedback with professionalism and empathy.
- Build and maintain strong, trusting relationships with families to ensure their satisfaction and loyalty.
- Coordinate with childcare staff to relay important information, updates, and parental requests.
- Assist in resolving conflicts or challenges between parents and staff, ensuring a positive outcome for all parties.
- Maintain accurate records of parent interactions, feedback, and follow-up actions.
- Organize and facilitate parent-teacher meetings, workshops, and community events.
- Provide administrative support, including managing enrollment documents, billing inquiries, and scheduling.
- Stay informed about childcare best practices and company policies to offer informed guidance to parents.
Qualifications
- Minimum of 1-2 years of experience in customer service, childcare, or a related field.
- Excellent communication and interpersonal skills, with a warm and approachable demeanor.
- Strong problem-solving abilities and a patient, empathetic approach to handling concerns.
- Proficiency in English (written and verbal); knowledge of Indonesian or other languages is a plus.
- Ability to work collaboratively in a team and manage multiple tasks efficiently.
- Basic computer skills, including experience with CRM systems or administrative tools.
- A genuine passion for working with children and supporting families.
- Flexibility to work in various locations across Bali, as needed.