job description
Join MMC Success, a globally recognized leader in customer service solutions, and launch your career in our dynamic Call Centre team in Bali! As a Customer Service Officer, you’ll be the first point of contact for clients, delivering exceptional support while enjoying a competitive salary, comprehensive benefits, and clear career growth pathways.
Based in the vibrant heart of Badung, Bali (covering areas like Canggu, Ubud, Denpasar, and more), this role offers a unique opportunity to work in a fast-paced, multicultural environment with training provided for entry-level candidates. Whether you’re a fresh graduate or transitioning into customer service, we invest in your development with structured programs to help you excel.
At MMC Success, we value empathy, problem-solving, and professionalism. You’ll collaborate with a supportive team, leverage cutting-edge tools, and contribute to a company that prioritizes employee well-being and long-term success.
Responsibility
- Handle inbound and outbound calls, emails, and live chats with professionalism and efficiency.
- Resolve customer inquiries, complaints, and requests in a timely and empathetic manner.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with team members to improve service quality and customer satisfaction.
- Follow company scripts, policies, and service level agreements (SLAs).
- Identify and escalate complex issues to senior staff when necessary.
- Participate in training programs to enhance product knowledge and service skills.
- Contribute to a positive team culture by sharing feedback and best practices.
Qualifications
- Minimum high school diploma (higher education is a plus).
- Fluent in English (written and verbal); additional languages are advantageous.
- Strong communication and active listening skills.
- Basic computer proficiency (e.g., Microsoft Office, CRM tools).
- Ability to work in shifts (including weekends/holidays as needed).
- Customer-focused mindset with a problem-solving attitude.
- No prior experience required—full training provided for motivated candidates.
- Residence in or willingness to relocate to Bali (Badung region).