job description
Join Masters Career Consultancy Pte Ltd, a leading consultancy firm specializing in career development and business solutions, as our Customer Service Officer (B2B Operations) in the vibrant and dynamic setting of Bali, Indonesia. This is an exceptional opportunity to be part of a growing team that values professionalism, efficiency, and outstanding customer service in a B2B environment.
In this role, you will play a pivotal part in ensuring seamless operations by managing customer inquiries, processing orders, and overseeing logistics administration. You will act as the primary point of contact for our B2B clients, fostering strong relationships and ensuring their needs are met with precision and care. Bali’s thriving business ecosystem, combined with its unique cultural and lifestyle appeal, makes this an ideal location for professionals seeking both career growth and an enriching personal experience.
As a Customer Service Officer, you will thrive in a collaborative environment where your organizational skills, attention to detail, and problem-solving abilities will directly contribute to the success of our operations. Whether you are coordinating with internal teams, resolving client issues, or optimizing logistics processes, your role will be critical in maintaining high standards of service and operational excellence.
If you are a proactive, detail-oriented professional with a passion for customer service and B2B operations, we invite you to apply. This role offers a competitive salary, opportunities for professional development, and the chance to work in one of the world’s most sought-after destinations. Take the next step in your career with Masters Career Consultancy Pte Ltd and become part of a team that values your contributions and supports your growth.
Responsibility
- Serve as the primary point of contact for B2B clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
- Manage and process customer orders, ensuring accuracy and timely fulfillment in collaboration with logistics and operations teams.
- Oversee logistics administration, including tracking shipments, coordinating deliveries, and maintaining accurate records of all transactions.
- Collaborate with internal teams, such as sales, finance, and operations, to streamline processes and improve overall efficiency.
- Monitor and report on key performance indicators (KPIs) related to customer service, order fulfillment, and logistics to identify areas for improvement.
- Develop and maintain strong relationships with clients, vendors, and partners to ensure smooth business operations and long-term partnerships.
- Assist in the preparation of reports, presentations, and documentation for management review and decision-making.
- Stay updated on industry trends, best practices, and emerging technologies to enhance customer service and operational processes.
Qualifications
- Proven experience in a customer service role, preferably in a B2B environment or logistics administration.
- Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced setting.
- Excellent communication skills, both written and verbal, with a professional and customer-focused approach.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with customer relationship management (CRM) software.
- Detail-oriented with a commitment to accuracy and quality in all tasks.
- Ability to work independently and as part of a team, with a proactive and problem-solving mindset.
- Fluency in English is required; additional languages are a plus.
- Prior experience working in or with international teams is advantageous.