job description
Join J&T Express, a leading global logistics provider, as a Customer Service Officer in beautiful Bali! In this dynamic role, you will serve as the primary point of contact for customers, ensuring seamless parcel delivery experiences by addressing inquiries, resolving issues, and collaborating with our Operations and Sorting teams. Your exceptional communication skills and problem-solving abilities will play a key role in maintaining customer satisfaction and operational efficiency.
This is a fantastic opportunity to grow your career in the fast-paced logistics industry while enjoying the vibrant culture and lifestyle of Bali. If you are passionate about delivering outstanding service and thrive in a team-oriented environment, we want to hear from you!
Responsibility
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve parcel delivery issues by coordinating with Operations and Sorting teams.
- Maintain accurate records of customer interactions and transactions.
- Provide timely updates to customers regarding their shipments and delivery statuses.
- Escalate complex issues to the appropriate departments for resolution.
- Assist in processing customer complaints and ensuring satisfactory resolutions.
- Collaborate with internal teams to improve service quality and operational processes.
- Uphold company policies and procedures while delivering exceptional customer service.
Qualifications
- Minimum of a high school diploma or equivalent; a degree in Business, Communications, or a related field is a plus.
- Proven experience in customer service, logistics, or a related field.
- Excellent communication skills in English; proficiency in Bahasa Indonesia is an advantage.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using customer service software and Microsoft Office tools.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- High level of integrity, professionalism, and attention to detail.
- Willingness to work in shifts, including weekends and public holidays, as required.