job description
Join Value Care Health Systems, Inc as a Customer Service Manager (HMO) and lead a dynamic team dedicated to delivering exceptional healthcare customer service. This role is perfect for a passionate leader who thrives in a fast-paced environment, ensuring operational excellence while prioritizing patient and client satisfaction.
As a key member of our leadership team, you will oversee customer service operations, implement best practices, and drive continuous improvement in service delivery. Your expertise will shape the customer experience, fostering trust and loyalty in our HMO services.
If you are a results-driven professional with a strong background in customer service management, particularly in healthcare or insurance, we invite you to apply and grow with us in beautiful Bali.
Responsibility
- Lead and mentor a team of customer service representatives to ensure high-quality service delivery.
- Develop and implement customer service policies, procedures, and best practices.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Collaborate with cross-functional teams to resolve complex customer issues and enhance service efficiency.
- Ensure compliance with healthcare regulations and company standards in all customer interactions.
- Prepare and present performance reports to senior management.
- Drive initiatives to improve customer satisfaction scores and operational metrics.
- Conduct training sessions to upskill team members on product knowledge and service excellence.
Qualifications
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- Minimum of 5 years of experience in customer service management, preferably in healthcare or insurance.
- Proven leadership skills with experience managing and developing teams.
- Strong understanding of HMO operations and healthcare customer service standards.
- Excellent communication, problem-solving, and analytical skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work under pressure and meet tight deadlines.
- Fluency in English; additional languages are a plus.