job description
Join our dynamic team in Bali as a Healthcare Customer Service Representative for a leading BPO company! This is your opportunity to work in a fast-paced, rewarding environment while enjoying the beauty of Bali. We are currently mass hiring for our healthcare account, offering fixed weekends off and competitive compensation.
As a Healthcare Customer Service Representative, you will be the first point of contact for patients and healthcare providers, ensuring exceptional service and support. This role is perfect for individuals who are passionate about healthcare, customer service, and making a difference in people's lives.
Why join us?
- Work in a vibrant, multicultural environment in Bali.
- Enjoy a stable schedule with fixed weekends off.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
If you are a dedicated professional with excellent communication skills and a passion for healthcare, we want to hear from you! Apply now and take the first step toward an exciting career in Bali.
Responsibility
- Handle inbound and outbound calls from patients and healthcare providers.
- Provide accurate and timely information regarding healthcare services, appointments, and inquiries.
- Assist with scheduling, rescheduling, and canceling appointments.
- Resolve customer complaints and issues with professionalism and empathy.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with healthcare professionals to ensure seamless service delivery.
- Adhere to company policies, procedures, and healthcare regulations.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Previous experience in customer service, healthcare, or a call center environment is preferred.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving and multitasking abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer skills and familiarity with CRM systems.
- Willingness to work in shifts, with fixed weekends off.
- Passion for helping others and a positive attitude.