job description
Join Adecco, a global leader in workforce solutions, as we expand our Customer Service team in Bali for a prestigious banking client. This is a fantastic opportunity for motivated individuals to kickstart their career in the financial services sector with no prior experience required!
As a Customer Service Representative, you will serve as the first point of contact for banking clients, delivering exceptional service while handling inquiries, resolving issues, and ensuring a seamless customer experience. With comprehensive training provided, you’ll gain valuable skills in financial products, communication, and problem-solving—all while working in a dynamic, supportive environment.
Enjoy a competitive salary (up to IDR 4M/month), career growth opportunities, and the chance to work in Bali’s vibrant business hubs. If you’re passionate about helping others and eager to learn, we want to hear from you!
Responsibility
- Handle inbound and outbound calls, emails, and chats from banking customers with professionalism and empathy.
- Provide accurate information about banking products, services, and policies.
- Resolve customer inquiries and complaints efficiently and courteously.
- Process transactions, account updates, and service requests in compliance with banking regulations.
- Maintain detailed records of customer interactions in CRM systems.
- Collaborate with team members to improve service quality and meet performance targets.
- Stay updated on banking products, promotions, and industry trends.
- Uphold confidentiality and data security standards at all times.
Qualifications
- No prior experience required—full training provided!
- Excellent English communication skills (verbal and written).
- Strong interpersonal and active listening skills.
- Basic computer literacy (e.g., Microsoft Office, CRM tools).
- Ability to multitask in a fast-paced environment.
- High school diploma or equivalent (higher education is a plus).
- Customer-focused mindset with a problem-solving attitude.
- Willingness to work flexible shifts (including weekends/holidays if needed).