job description
Join our dynamic team as a Customer Service & Human Resources Development Specialist in the heart of Bali! This unique role combines customer-centric service with strategic HR development to drive business growth and employee satisfaction.
You will serve as the bridge between our customers and internal teams, ensuring seamless communication while contributing to HR initiatives that enhance workforce performance. Based in vibrant Badung, this position offers the opportunity to work in a collaborative environment where your skills in customer relations and HR administration will directly impact our success.
Ideal for professionals passionate about people development and exceptional service delivery, this role is perfect for those who thrive in fast-paced settings and enjoy solving complex challenges. Whether you're conducting customer research, preparing insightful reports, or supporting team members with customer-related issues, your work will be instrumental in shaping our company culture and customer experience.
Responsibility
- Conduct in-depth customer research to identify needs, preferences, and pain points, translating insights into actionable strategies.
- Manage customer service administration, including documentation, inquiries, and follow-ups to ensure high satisfaction levels.
- Prepare and present detailed reports during team meetings, highlighting customer trends, feedback, and recommendations.
- Collaborate with cross-functional teams to resolve customer-related issues, ensuring timely and effective solutions.
- Assist in HR development initiatives, such as training programs, onboarding, and performance evaluations.
- Maintain accurate records of customer interactions and HR activities using CRM and HRIS systems.
- Act as a liaison between customers and internal departments to streamline communication and improve service delivery.
- Contribute to process improvements in customer service and HR workflows to enhance efficiency and productivity.
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- Minimum 2 years of experience in customer service, HR, or a similar role.
- Strong communication and interpersonal skills, with fluency in English and Indonesian.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and familiar with CRM/HRIS tools.
- Excellent problem-solving and analytical skills to address customer and HR challenges.
- Ability to work independently and collaboratively in a fast-paced environment.
- High attention to detail and organizational skills to manage multiple tasks efficiently.
- Passion for customer satisfaction and employee development with a proactive mindset.