job description
Join Seven Retail Group – A Leading Retail Powerhouse in Indonesia!
Seven Retail Group, one of Indonesia’s most respected retail companies, is expanding its team and seeking a Customer Service Frontliner for SOZO Dental Clinic in Medan. This is your chance to be part of a dynamic, customer-focused environment where your interpersonal skills and passion for service excellence will make a real difference.
As the first point of contact for patients, you’ll play a pivotal role in ensuring a seamless, welcoming experience at our modern dental clinic. From managing appointments to addressing inquiries with professionalism, you’ll contribute to SOZO Dental’s reputation for outstanding care and service.
If you thrive in fast-paced settings, enjoy engaging with people, and take pride in delivering top-tier customer service, we’d love to hear from you. Apply today and take the first step toward a rewarding career with Seven Retail Group!
Responsibility
- Greet and assist patients with a warm, professional demeanor upon arrival at SOZO Dental Clinic.
- Manage appointment scheduling, confirmations, and follow-ups via phone, email, or in-person.
- Handle patient inquiries about dental services, treatments, pricing, and clinic policies with accuracy and empathy.
- Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with data protection standards.
- Coordinate with dental staff to ensure smooth patient flow and minimize wait times.
- Process payments, issue receipts, and provide clear explanations of billing procedures.
- Promote clinic services, special offers, and loyalty programs to enhance patient engagement.
- Uphold clinic cleanliness and presentation standards in the reception area.
Qualifications
- Minimum high school diploma (SMU) or equivalent; diploma in customer service, healthcare administration, or related fields is a plus.
- Proven experience in customer service, reception, or front desk roles, preferably in healthcare or retail.
- Excellent communication skills in Indonesian and basic English (verbal and written).
- Strong organizational skills with the ability to multitask in a busy environment.
- Proficiency in Microsoft Office (Word, Excel) and familiarity with clinic management software.
- Friendly, approachable, and able to handle patient concerns with patience and professionalism.
- Detail-oriented with a commitment to accuracy in record-keeping and administrative tasks.
- Willingness to work flexible hours, including weekends, if required.