job description
Join Flintex Consulting Pte Ltd, a leading innovator in polymer and supply chain solutions across Asia, as our next Customer Service Executive (Supply Chain) in the vibrant and growing market of Bali, Indonesia. This is a permanent, full-time role designed for a dynamic professional who thrives in a fast-paced, customer-centric environment. As a key player in our supply chain operations, you will bridge the gap between our clients, internal teams, and logistics partners, ensuring seamless service delivery and customer satisfaction.
In this role, you will be at the forefront of our operations, managing customer inquiries, coordinating shipments, and resolving supply chain challenges with precision and professionalism. Bali’s strategic location as a logistics and business hub in Southeast Asia makes this an exciting opportunity to grow your career while contributing to a company that values innovation, efficiency, and excellence. Whether you're based in Canggu, Ubud, Denpasar, or Kuta, you’ll be part of a team that drives operational success and builds long-term client relationships.
If you are a detail-oriented problem-solver with a passion for supply chain and customer service, this role offers the perfect blend of challenge and reward. Join us and be part of a company that is shaping the future of polymer and logistics solutions in Asia!
Responsibility
- Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a high level of satisfaction through timely and professional communication.
- Coordinate and monitor the end-to-end supply chain process, including order management, shipment tracking, and delivery scheduling to ensure on-time and accurate fulfillment.
- Collaborate with internal teams (e.g., sales, logistics, warehouse) to streamline operations, resolve bottlenecks, and improve overall supply chain efficiency.
- Maintain accurate records of customer interactions, orders, and shipments using CRM and ERP systems, ensuring data integrity and accessibility.
- Proactively identify potential supply chain disruptions and work with stakeholders to implement corrective actions, minimizing impact on customer deliveries.
- Prepare and present regular reports on key performance indicators (KPIs), such as order accuracy, delivery timelines, and customer feedback, to management.
- Assist in the development and implementation of process improvements to enhance customer service and operational workflows.
- Support new customer onboarding by providing guidance on order processes, lead times, and service expectations.
Qualifications
- Minimum of 2-3 years of experience in customer service, supply chain, logistics, or a related field, preferably in the polymer, manufacturing, or FMCG industries.
- Strong communication skills in English (written and verbal), with the ability to engage effectively with customers, vendors, and internal teams.
- Proficient in using CRM, ERP, or logistics software (e.g., SAP, Oracle, Salesforce) to manage orders, track shipments, and generate reports.
- Excellent problem-solving skills, with the ability to analyze data, identify trends, and propose actionable solutions to improve supply chain performance.
- Detail-oriented with a strong focus on accuracy and quality in order processing, documentation, and customer interactions.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
- Basic understanding of supply chain principles, including inventory management, procurement, and logistics coordination.
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field is preferred but not mandatory for candidates with relevant experience.