job description
Join LJACK (M) SDN BHD, a dynamic leader in the Manufacturing, Transport & Logistics sector, as our next Quality Assurance Manager in the vibrant heart of Bali, Indonesia! Weâre redefining industry standards with a commitment to excellence, innovation, and a healthy work-life balance that empowers our team to thrive both personally and professionally.
In this pivotal role, youâll lead our quality assurance initiatives, ensuring our products and services meet the highest standards of reliability, safety, and customer satisfaction. Whether youâre based in Canggu, Ubud, Denpasar, or another stunning location in Bali, youâll collaborate with cross-functional teams to drive continuous improvement, implement best practices, and foster a culture of quality across our operations.
At LJACK, we value work-life harmony. Enjoy flexible hybrid/remote work options, a supportive team environment, and the opportunity to grow your career while exploring Baliâs rich culture, breathtaking landscapes, and world-class amenities. If youâre a detail-oriented leader with a passion for quality and a desire to make an impact, we want to hear from you!
Why LJACK?
- Purpose-Driven Work: Contribute to a company that prioritizes quality, sustainability, and innovation in the logistics and manufacturing space.
- Flexible Work Arrangements: Balance your career with Baliâs laid-back lifestyle through hybrid or remote work options.
- Career Growth: Access professional development opportunities, mentorship, and a clear path for advancement.
- Global Impact: Work with a diverse, international team and make a difference in a growing industry.
- Bali Lifestyle: Immerse yourself in a tropical paradise with affordable living, stunning beaches, and a thriving expat community.
Responsibility
- Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with industry regulations and customer expectations.
- Lead and mentor a team of QA specialists, fostering a culture of continuous improvement, accountability, and excellence.
- Oversee inspection, testing, and auditing processes for raw materials, in-process products, and finished goods to identify defects and areas for improvement.
- Collaborate with production, logistics, and supply chain teams to address quality issues, reduce waste, and optimize efficiency.
- Monitor and analyze quality metrics, KPIs, and performance data to drive data-driven decision-making and process enhancements.
- Conduct root cause analysis (RCA) and implement corrective/preventive actions (CAPA) to resolve quality deviations.
- Ensure compliance with ISO standards, local regulations, and international quality certifications (e.g., ISO 9001, ISO 14001).
- Liaise with customers, suppliers, and third-party auditors to address quality concerns and maintain strong relationships.
- Stay updated on industry trends, emerging technologies, and best practices in quality assurance and process optimization.
Qualifications
- Education: Bachelorâs degree in Engineering, Quality Management, Supply Chain, or a related field. A Masterâs degree or professional certification (e.g., Six Sigma, CQA) is a plus.
- Experience: Minimum 5+ years of experience in quality assurance, with at least 2 years in a managerial or leadership role, preferably in manufacturing, logistics, or supply chain.
- Technical Skills: Proficiency in quality management systems (QMS), statistical process control (SPC), root cause analysis (RCA), and CAPA methodologies.
- Regulatory Knowledge: Familiarity with ISO standards, local Indonesian regulations, and international quality certifications.
- Analytical Skills: Strong ability to interpret data, identify trends, and implement process improvements.
- Leadership: Proven experience leading and developing teams, with excellent communication and stakeholder management skills.
- Problem-Solving: Ability to troubleshoot complex quality issues and drive solutions in a fast-paced environment.
- Language: Fluency in English; proficiency in Bahasa Indonesia or Mandarin is advantageous.
- Remote Work Readiness: Experience with hybrid or remote work models and digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom).