job description
Join Henry Butcher, a leading name in luxury property and hospitality, as a Customer Service Executive in the vibrant heart of Bali. This role is perfect for dynamic professionals who thrive in a fast-paced environment, delivering world-class service to high-end clients, residents, and guests. You will be the face of our brand, ensuring seamless operations, resolving inquiries with excellence, and maintaining the highest standards of hospitality that define our reputation.
Based in Kuta, Badung, you’ll work in a shift-based role, collaborating with a passionate team to create unforgettable experiences. Whether handling resident requests, coordinating with property management, or addressing guest concerns, your role is pivotal in upholding our commitment to service excellence.
If you’re a detail-oriented, empathetic, and proactive professional with a passion for hospitality, this is your opportunity to grow in a rewarding career with a globally recognized brand.
Responsibility
- Provide exceptional customer service to residents, guests, and clients via phone, email, and in-person interactions.
- Manage and resolve inquiries, complaints, and requests efficiently while maintaining a professional and courteous demeanor.
- Coordinate with property management, maintenance, and security teams to ensure smooth daily operations.
- Maintain accurate records of interactions, transactions, and follow-ups using CRM systems.
- Assist in organizing and executing resident events, viewings, and property tours.
- Handle administrative tasks, including documentation, reporting, and billing support.
- Uphold brand standards in all communications and service delivery.
- Work collaboratively in a shift-based environment to ensure 24/7 coverage and service continuity.
Qualifications
- Minimum 2 years of experience in customer service, hospitality, or property management.
- Excellent communication skills in English (written and verbal); additional languages are a plus.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in MS Office and CRM software (e.g., Salesforce, HubSpot).
- Ability to work flexible shifts, including weekends and public holidays.
- Highly organized with meticulous attention to detail.
- A customer-first mindset with a passion for delivering memorable experiences.
- Diploma or Bachelor’s degree in Hospitality, Business, or related fields is preferred.