job description
Are you passionate about luxury retail and providing world-class customer service? Diamond & Platinum, a premier name in the jewelry industry, is looking for a dynamic and service-oriented Customer Service Executive to join our team in Johor Bahru. In this role, you will be the face of our brand, helping customers find the perfect piece to celebrate life’s most precious moments.
We are seeking individuals who are not just selling products but creating unforgettable luxury shopping experiences. If you are target-driven, possess a keen eye for aesthetics, and thrive in a high-end retail environment, we want to hear from you. We offer a structured career path, attractive performance incentives, and the opportunity to work with exquisite diamond collections.
Responsibility
- Deliver exceptional customer service while maintaining the luxury standards of Diamond & Platinum.
- Provide professional product knowledge and personalized recommendations to customers.
- Achieve and exceed individual and team sales targets consistently.
- Maintain a pristine, organized, and inviting showroom environment.
- Process sales transactions accurately using the POS system.
- Build long-term relationships with clients through excellent follow-up and engagement.
- Assist in inventory management and visual merchandising displays.
Qualifications
- Minimum SPM/STPM, Diploma, or Degree in any field.
- At least 1-2 years of experience in retail sales, luxury goods, or hospitality.
- Excellent communication skills in English, Malay, or Mandarin (additional languages are a plus).
- A polished, professional appearance and a warm, approachable personality.
- Strong problem-solving skills and the ability to work under pressure.
- Willingness to work on shifts, weekends, and public holidays.
- A proactive attitude towards continuous learning and development.