job description
Join Macnica as a Customer Service Executive in the vibrant heart of Bali and play a pivotal role in delivering exceptional service to our global clientele. This position is ideal for detail-oriented professionals who thrive in dynamic environments, ensuring seamless order processing, accurate billing, and long-lasting client relationships.
As part of our growing team, you will be the first point of contact for customers, resolving inquiries with efficiency and empathy while maintaining meticulous documentation. Your contributions will directly impact customer satisfaction and operational excellence in a fast-paced, technology-driven industry.
Macnica offers a collaborative work culture, professional growth opportunities, and the chance to work in one of Bali’s most sought-after locations—Canggu—where work-life balance meets career ambition.
Responsibility
- Manage end-to-end order processing, from receipt to fulfillment, ensuring accuracy and timeliness.
- Maintain and update customer accounts, including contact details, preferences, and transaction histories.
- Prepare and verify billing documentation, invoices, and payment records with zero errors.
- Serve as the primary liaison between clients and internal teams (sales, logistics, finance) to resolve inquiries and escalate issues.
- Proactively follow up on pending orders, payments, and deliveries to meet SLAs and client expectations.
- Develop and sustain strong relationships with key clients through personalized communication and problem-solving.
- Generate reports on order status, customer feedback, and service metrics for management review.
- Identify process improvements to enhance efficiency in customer service workflows.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent work experience).
- Minimum 2 years of experience in customer service, order management, or administrative support, preferably in a B2B environment.
- Exceptional verbal and written English proficiency (additional languages are a plus).
- Proficiency in MS Office (Excel, Word) and CRM/ERP systems (e.g., Salesforce, SAP).
- Strong organizational skills with the ability to multitask and prioritize in a high-volume setting.
- Problem-solving mindset with a customer-centric approach and attention to detail.
- Ability to work independently and collaboratively in a fast-paced, international team.
- Familiarity with logistics, supply chain, or tech industries is advantageous.