job description
Join Hans Enterprise as a Customer Service Executive (Order Management) and become part of a dynamic team dedicated to supporting the lighting and electrical industry in both local and international markets. This role offers a unique opportunity to work in a fast-paced environment where your organizational skills and customer service expertise will drive operational efficiency and client satisfaction.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you will play a pivotal role in managing orders, coordinating with suppliers, and ensuring seamless communication between customers and internal teams. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this is the perfect role for you.
At Hans Enterprise, we value continuous learning and professional growth. You will have the opportunity to expand your knowledge in the lighting and electrical sector while contributing to the success of a forward-thinking company. Apply now and take the next step in your career with a team that values innovation, teamwork, and excellence.
Responsibility
- Manage and process customer orders accurately and efficiently, ensuring timely delivery and resolution of any issues.
- Coordinate with suppliers, logistics teams, and internal departments to ensure smooth order fulfillment and inventory management.
- Provide exceptional customer service by addressing inquiries, resolving complaints, and maintaining strong client relationships.
- Monitor order statuses, track shipments, and update customers on delivery timelines and potential delays.
- Maintain accurate records of orders, transactions, and customer interactions in the company’s database.
- Collaborate with the sales and marketing teams to ensure customer needs are met and service standards are upheld.
- Identify opportunities for process improvements in order management and customer service workflows.
- Assist in preparing reports and analytics related to order management performance and customer satisfaction metrics.
Qualifications
- Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
- Proven experience in customer service, order management, or a similar role, preferably in the lighting or electrical industry.
- Strong organizational and multitasking skills with the ability to manage multiple orders and priorities effectively.
- Excellent communication and interpersonal skills to interact professionally with customers and internal teams.
- Proficiency in using order management software, CRM systems, and Microsoft Office Suite.
- Detail-oriented with a high level of accuracy in data entry and record-keeping.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English; additional languages are a plus.