job description
Are you passionate about luxury, elegance, and providing world-class service? Diamond & Platinum, a premier name in fine jewelry, is seeking a dynamic and motivated Customer Service Executive to join our prestigious team in Putrajaya. In this role, you will be the face of our brand, helping clients celebrate life’s most precious moments through our exquisite collections.
We are looking for an individual who thrives in a high-end retail environment and is committed to delivering excellence. If you have a flair for sales, a keen eye for detail, and a dedication to customer satisfaction, we offer a rewarding career path with competitive incentives, professional growth opportunities, and the chance to work in a sophisticated, luxurious showroom environment.
Responsibility
- Deliver personalized, high-quality service to clients to ensure a premium shopping experience.
- Achieve and exceed individual and team sales targets through proactive customer engagement.
- Maintain expert knowledge of our diamond and jewelry collections to provide informed recommendations.
- Manage showroom operations, including visual merchandising, inventory display, and stock maintenance.
- Build and sustain long-term relationships with clients through excellent after-sales support and CRM initiatives.
- Handle customer inquiries, feedback, and requests with professionalism and empathy.
- Process transactions accurately and maintain high standards of store presentation.
Qualifications
- Minimum SPM/Diploma/Degree in any related field.
- At least 1-2 years of experience in retail sales, luxury goods, or hospitality is highly preferred.
- Excellent communication skills with proficiency in English and Malay; fluency in Mandarin is an added advantage.
- A polished, professional appearance suitable for a luxury retail environment.
- Strong interpersonal skills with a service-oriented mindset.
- Ability to work retail hours, including weekends and public holidays.
- Highly motivated, energetic, and target-driven personality.