job description
Join Lima Bintang Logistics Sdn Bhd, a leading player in the logistics and supply chain industry, as our next Customer Service Executive in the vibrant and dynamic region of Bali, Indonesia. This is an exceptional opportunity to leverage your organizational skills and customer-centric approach to ensure seamless logistics operations while delivering outstanding service to our diverse clientele.
In this role, you will be the backbone of our customer service operations, processing job orders with precision, aligning them with customer requirements, and ensuring compliance with our Integrated Management System (IMS). You will collaborate closely with cross-functional teams, including logistics, warehouse, and sales, to guarantee timely and accurate order fulfillment. If you thrive in a fast-paced environment and are passionate about delivering excellence, this role is tailored for you.
Bali offers a unique blend of professional growth and a high quality of life, making it an ideal location for this role. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll enjoy a supportive work culture, competitive compensation, and the opportunity to make a tangible impact in the logistics industry.
At Lima Bintang Logistics, we value innovation, integrity, and teamwork. As a Customer Service Executive, you will play a pivotal role in maintaining our reputation for reliability and efficiency. If you are a proactive problem-solver with a keen eye for detail, we invite you to apply and grow with us.
Responsibility
- Process and manage customer job orders promptly and accurately, ensuring alignment with customer requirements and company standards.
- Coordinate with logistics, warehouse, and sales teams to ensure timely order fulfillment and delivery.
- Maintain compliance with the Integrated Management System (IMS) and company policies to uphold operational excellence.
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Monitor order status and communicate updates to customers and internal stakeholders proactively.
- Generate and analyze reports on order processing, delivery performance, and customer feedback to identify areas for improvement.
- Collaborate with the IT team to optimize customer service tools and systems for enhanced efficiency.
- Assist in training and onboarding new team members to ensure consistent service quality.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
- Minimum of 2 years of experience in customer service, logistics, or supply chain roles.
- Proven ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Strong communication skills, both written and verbal, with fluency in English (additional languages are a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and customer service software (e.g., CRM systems).
- Detail-oriented with a strong commitment to accuracy and compliance.
- Ability to work collaboratively in a team environment and build strong relationships with customers and colleagues.
- Problem-solving skills and a proactive approach to addressing customer and operational challenges.