job description
Join our dynamic team as a Customer Service Executive and play a pivotal role in ensuring seamless communication between our valued customers and delivery teams. In this fast-paced logistics environment, you will be the bridge that guarantees timely product deliveries and exceptional service satisfaction.
Based in the vibrant hub of Bali, this position offers a unique opportunity to contribute to a growing organization in the Manufacturing, Transport & Logistics sector. Your ability to resolve inquiries, coordinate deliveries, and maintain strong customer relationships will directly impact our operational success and customer loyalty.
We are looking for a proactive, detail-oriented professional who thrives in a collaborative setting and is passionate about delivering world-class service. If you have a knack for problem-solving and a commitment to excellence, this role is your chance to make a tangible difference.
Responsibility
- Serve as the primary point of contact for customer inquiries, concerns, and feedback regarding delivery statuses and service quality.
- Coordinate with internal delivery teams to ensure on-time pickups, transit, and final mile deliveries.
- Monitor and track shipments, providing real-time updates to customers and resolving any delays or issues promptly.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.
- Develop and implement strategies to enhance customer satisfaction and retention through proactive communication.
- Collaborate with cross-functional teams (e.g., warehouse, dispatch) to streamline logistics processes and improve efficiency.
- Handle escalations professionally, ensuring swift and satisfactory resolutions for high-priority cases.
- Prepare and present regular reports on customer service metrics, delivery performance, and areas for improvement.
Qualifications
- Minimum 2 years of experience in customer service, preferably in logistics, transport, or supply chain industries.
- Excellent verbal and written communication skills in English; proficiency in Indonesian is a plus.
- Strong problem-solving abilities with a customer-centric approach to issue resolution.
- Familiarity with CRM software, order management systems, or logistics tracking tools.
- Ability to work under pressure, manage multiple tasks, and meet tight deadlines in a fast-paced environment.
- High attention to detail and organizational skills to maintain accurate records and follow-ups.
- Bachelor’s degree in Business Administration, Logistics, or a related field is preferred.
- Proven track record of building and maintaining positive customer relationships.