job description
Join AlwaysHired, a dynamic and growing company specializing in import/export and logistics solutions, as our next Customer Service Executive in the vibrant heart of Bali! If you thrive in a fast-paced environment, have a passion for customer satisfaction, and possess strong organizational skills, this is the perfect opportunity to advance your career in a globally connected role.
As a key member of our team, you will play a crucial role in coordinating customer orders, managing shipments, and ensuring seamless trade documentation. You’ll collaborate with forwarders, customs agents, and internal teams to maintain accurate records and deliver exceptional service. This role offers a unique blend of administrative precision and customer engagement, making it ideal for detail-oriented professionals who enjoy problem-solving and building strong client relationships.
Bali’s thriving business scene, combined with its stunning landscapes and welcoming culture, makes it an exciting place to work and grow. Whether you’re based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you’ll enjoy a supportive work environment with opportunities for professional development and career advancement.
If you’re ready to take on a rewarding challenge in a role that values your expertise and dedication, we’d love to hear from you. Apply now and become part of a team that’s shaping the future of global trade!
Responsibility
- Coordinate and process customer orders, ensuring accuracy and timely fulfillment.
- Manage shipment logistics, including liaising with forwarders, customs agents, and internal teams to ensure smooth delivery.
- Prepare and maintain trade documentation, including invoices, packing lists, and export/import records.
- Monitor shipment statuses and proactively communicate updates to customers and stakeholders.
- Resolve customer inquiries and issues related to orders, shipments, and documentation with professionalism and efficiency.
- Collaborate with sales, operations, and finance teams to streamline processes and improve customer satisfaction.
- Maintain accurate and up-to-date records in the company’s ERP or CRM systems.
- Assist in identifying opportunities to enhance operational efficiency and customer service standards.
Qualifications
- Proven experience in customer service, logistics, or import/export operations (1-3 years preferred).
- Strong organizational and multitasking skills, with keen attention to detail.
- Excellent communication skills in English, both written and verbal.
- Proficiency in Microsoft Office (Excel, Word) and experience with ERP/CRM systems is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving mindset with a customer-centric approach.
- Familiarity with trade documentation, customs procedures, or logistics software is advantageous.
- High school diploma or equivalent; additional certifications in logistics or supply chain management are a bonus.