job description
Join Prestige Professions Pte Ltd as a Customer Service Executive specializing in Air & Sea Freight Forwarding. This is a unique opportunity to be part of a dynamic team in the heart of Bali, where you will play a pivotal role in ensuring seamless logistics operations for our global clients.
We offer a competitive salary ranging from $2,500 to $3,000 per month, along with performance bonuses, career development opportunities, and a supportive work environment. If you are passionate about logistics, customer service, and thriving in a fast-paced industry, this role is perfect for you.
As a Customer Service Executive, you will be the bridge between our clients and our logistics operations, ensuring that shipments are handled efficiently and customer inquiries are resolved promptly. Your role will be crucial in maintaining our reputation for excellence in the freight forwarding industry.
Responsibility
- Serve as the primary point of contact for clients regarding air and sea freight shipments.
- Coordinate with internal teams to ensure timely and accurate processing of shipments.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions.
- Monitor shipment statuses and provide real-time updates to clients.
- Maintain accurate records of shipments, communications, and transactions.
- Collaborate with customs brokers, carriers, and other stakeholders to facilitate smooth logistics operations.
- Assist in preparing and reviewing shipping documentation to ensure compliance with regulations.
- Contribute to process improvements to enhance efficiency and customer satisfaction.
Qualifications
- Minimum of 2 years of experience in customer service, preferably in logistics or freight forwarding.
- Strong communication skills, both written and verbal, with fluency in English.
- Proficiency in using logistics software and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to work under pressure.
- Detail-oriented with a strong focus on accuracy and efficiency.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of international shipping regulations and customs procedures is a plus.
- Bachelor’s degree in Business, Logistics, or a related field is preferred.