job description
Join Randstad as a Customer Service Executive and become part of a dynamic team supporting a globally recognized manufacturer and distributor of electronic and electromechanical components. This role offers a unique opportunity to engage with international clients, resolve inquiries, and contribute to seamless business operations in a fast-paced environment.
Based in the vibrant regions of Bali, including Canggu, Ubud, and Denpasar, you will play a pivotal role in maintaining exceptional customer relationships while leveraging your communication and problem-solving skills. Enjoy a competitive salary, professional growth, and the chance to work with cutting-edge technology in a collaborative setting.
Responsibility
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues, ensuring timely and satisfactory solutions.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with internal teams to escalate and address complex customer concerns.
- Provide product information and support to clients, enhancing their overall experience.
- Monitor and follow up on customer orders, ensuring timely delivery and resolution of any delays.
- Assist in processing returns, refunds, and exchanges in accordance with company policies.
- Contribute to continuous improvement initiatives by providing feedback on customer service processes.
Qualifications
- Minimum of 2 years of experience in a customer service or client-facing role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- High attention to detail and organizational skills.
- Previous experience in the electronics or manufacturing industry is a plus.
- Willingness to work flexible hours, including occasional weekends if required.