job description
Join Talent First as a Customer Service Executive and become the face of our brand in beautiful Bali! In this dynamic role, you will provide exceptional administrative and operational support, ensuring seamless customer experiences while maintaining accurate records and coordinating with clients. Based in one of Baliâs vibrant locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyouâll thrive in a fast-paced environment where your organizational skills and customer-centric approach drive success.
This is a fantastic opportunity for detail-oriented professionals who excel in multitasking and problem-solving. If youâre passionate about delivering top-tier service and want to grow your career in a supportive, international setting, weâd love to hear from you!
Responsibility
- Process and manage customer documents, ensuring accuracy and compliance with company policies.
- Maintain up-to-date records and databases, organizing information for easy retrieval.
- Coordinate with clients via email, phone, and in-person interactions to resolve inquiries and provide support.
- Assist in administrative tasks, including scheduling, data entry, and report generation.
- Collaborate with internal teams to streamline operations and improve customer satisfaction.
- Handle customer complaints professionally, escalating issues when necessary.
- Prepare and distribute correspondence, memos, and reports as required.
- Support ad-hoc projects and initiatives to enhance service delivery.
Qualifications
- Diploma or Bachelorâs degree in Business Administration, Communications, or a related field.
- Proven experience in customer service, administration, or office support roles.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Detail-oriented mindset with a focus on accuracy and efficiency.
- Ability to work independently and as part of a team in a multicultural environment.
- Familiarity with Baliâs business landscape is a plus.