job description
Join VPO Services Sdn Bhd as a Customer Service Executive and become the voice of our brand in Bali! In this dynamic role, you will be the first point of contact for our valued customers, ensuring their inquiries are addressed promptly, complaints are resolved efficiently, and orders are processed accurately. Your dedication to delivering exceptional service will not only enhance customer satisfaction but also strengthen brand loyalty in one of the world's most vibrant tourist destinations.
Based in the heart of Bali, you will work in a collaborative environment where your communication skills and problem-solving abilities will shine. Whether you're assisting international travelers, local businesses, or online shoppers, your role will be pivotal in maintaining our reputation for excellence. If you are passionate about customer care and thrive in a fast-paced setting, this is your opportunity to grow with a company that values your contributions.
We offer competitive compensation, comprehensive training, and a supportive team culture. Apply today and take the first step toward a rewarding career in customer service!
Responsibility
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints efficiently, ensuring a positive outcome and maintaining brand reputation.
- Process orders, returns, and exchanges accurately while adhering to company policies.
- Provide detailed product information and guidance to assist customers in making informed decisions.
- Maintain up-to-date knowledge of company products, services, and promotions to deliver accurate information.
- Document customer interactions and transactions in the CRM system for future reference.
- Collaborate with internal teams to escalate and resolve complex issues in a timely manner.
- Contribute to team goals by meeting or exceeding performance metrics, including response time and customer satisfaction scores.
Qualifications
- Minimum of 1 year of experience in a customer service or call center role.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment while maintaining composure under pressure.
- High school diploma or equivalent; a degree in Business, Communications, or related field is advantageous.
- Flexibility to work in shifts, including weekends and public holidays, as required.
- Strong interpersonal skills with a friendly and approachable demeanor.