job description
Join Asia Select Inc., a leading recruitment partner for a cutting-edge financial technology (FinTech) company, as a Technical Support Representative! This is a direct-hire, full-time opportunity for tech-savvy professionals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
As a Technical Support Representative, you will be the first point of contact for customers facing technical issues with our client’s innovative FinTech solutions. You’ll troubleshoot problems, provide clear and concise solutions, and ensure customer satisfaction—all while working remotely from the vibrant island of Bali (preferred locations: Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).
This role is perfect for individuals with a strong technical background, excellent communication skills, and a customer-first mindset. If you’re looking for a career in FinTech customer support with the flexibility of remote work in one of the world’s most desirable destinations, this is the opportunity for you!
Why join us?
- Impactful Work: Play a key role in supporting a rapidly growing FinTech company and its customers.
- Remote Flexibility: Work from anywhere in Bali while enjoying a competitive salary and professional growth.
- Career Growth: Opportunities for advancement in the dynamic FinTech industry.
- Work-Life Balance: Enjoy Bali’s stunning landscapes, culture, and lifestyle while building your career.
Apply now and take the next step in your Technical Support or FinTech Customer Service career!
Responsibility
- Provide first-level technical support to customers via phone, email, chat, or ticketing systems, ensuring timely and accurate resolutions.
- Troubleshoot and diagnose technical issues related to FinTech products, including payment gateways, mobile apps, and web platforms.
- Document and escalate complex issues to higher-level support teams or developers when necessary.
- Maintain a deep understanding of the company’s FinTech products and services to provide proactive support and guidance.
- Collaborate with cross-functional teams (e.g., product, engineering, and customer success) to improve customer experience and product quality.
- Monitor and track customer support metrics (e.g., response time, resolution time, customer satisfaction) to identify areas for improvement.
- Educate customers on best practices for using FinTech products securely and efficiently.
- Stay updated on industry trends, emerging technologies, and competitor offerings to provide informed support.
Qualifications
- Minimum of 1-2 years of experience in technical support, customer service, or a related field (FinTech or BPO experience is a plus).
- Strong technical aptitude with the ability to troubleshoot software, hardware, or network-related issues.
- Familiarity with FinTech products (e.g., digital wallets, payment gateways, banking apps) is highly desirable.
- Excellent communication skills in English (both written and verbal); additional languages are a bonus.
- Ability to work independently in a remote setting with minimal supervision.
- Strong problem-solving skills and a customer-centric mindset.
- Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce) or ticketing systems is an advantage.
- Willingness to work in a shifting schedule (if required) to accommodate global customer needs.