job description
Join Giesecke & Devrient (G&D), a global leader in secure authentication, payment solutions, and digital identity technologies, as our Customer Service Engineer in the stunning island of Bali, Indonesia. In this critical role, you will provide on-site and on-call technical support to our valued clients, ensuring seamless operations and exceptional service delivery.
As a Customer Service Engineer, you will be the frontline technical expert, troubleshooting complex issues, performing installations, and maintaining high standards of customer satisfaction. This position offers a unique opportunity to work in a dynamic, international environment while enjoying the vibrant culture and natural beauty of Bali.
G&D is committed to innovation, excellence, and employee growth. You will collaborate with cross-functional teams, gain exposure to cutting-edge technologies, and contribute to projects that shape the future of secure transactions and digital identity. If you are a problem-solver with a passion for technology and customer service, this role is your chance to make a meaningful impact in a globally recognized company.
Apply now and become part of a team that values expertise, integrity, and work-life balance in one of the worldâs most desirable locations!
Responsibility
- Provide on-site and on-call technical support to customers, ensuring timely resolution of hardware and software issues.
- Install, configure, and maintain G&D products and solutions at client sites across Bali.
- Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
- Conduct regular system checks and preventive maintenance to minimize downtime and ensure optimal performance.
- Collaborate with internal teams, including sales, R&D, and logistics, to deliver seamless customer experiences.
- Document all service activities, including issue reports, resolutions, and customer feedback, in the companyâs CRM system.
- Train and guide customers on the proper use and maintenance of G&D products and solutions.
- Adhere to company policies, safety standards, and best practices while representing G&D in the field.
Qualifications
- Bachelorâs degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in customer service, technical support, or field engineering roles.
- Strong knowledge of hardware troubleshooting, network configurations, and software installations.
- Familiarity with payment systems, security solutions, or digital identity technologies is a plus.
- Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
- Strong communication skills in English; proficiency in Bahasa Indonesia is an advantage.
- Willingness to travel across Bali for on-site customer visits and support.
- Valid driverâs license and ability to operate independently in the field.