job description
Join Giesecke & Devrient (G&D), a global leader in secure authentication, payment solutions, and digital identity technologies, as our Customer Service Engineer in Bali, Indonesia. In this critical role, you will provide on-site and on-call technical support to our valued clients, ensuring seamless operations and exceptional service delivery. If you are a problem-solver with a passion for technology and customer satisfaction, this is your opportunity to grow with a company at the forefront of innovation.
As a Customer Service Engineer, you will be the face of G&D, delivering expert technical assistance, troubleshooting complex issues, and maintaining strong client relationships. Your work will directly impact customer trust and our reputation for reliability. This role offers a dynamic environment where no two days are the same—ideal for those who thrive in fast-paced, hands-on settings.
Bali’s vibrant culture, stunning landscapes, and growing tech community make it an exciting place to live and work. G&D offers a supportive work environment, professional development opportunities, and a chance to work with cutting-edge technologies in a globally recognized company.
If you are ready to take your engineering career to the next level while enjoying the unique lifestyle Bali has to offer, we invite you to apply today!
Responsibility
- Provide on-site and on-call technical support to customers, ensuring minimal downtime and optimal system performance.
- Diagnose, troubleshoot, and resolve hardware and software issues related to G&D’s secure authentication and payment solutions.
- Install, configure, and maintain customer systems, including hardware, software, and network components.
- Collaborate with cross-functional teams, including sales, engineering, and product development, to address customer needs and escalate complex issues.
- Conduct regular system checks and preventive maintenance to ensure long-term reliability and security.
- Document all service activities, including issue resolutions, customer interactions, and system updates, in a clear and timely manner.
- Train and educate customers on the proper use and maintenance of G&D products and solutions.
- Adhere to company policies, safety standards, and best practices while delivering exceptional customer service.
Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Information Technology, or a related field (or equivalent work experience).
- Minimum of 2-3 years of experience in customer service, technical support, or field engineering, preferably in the payment, security, or IT solutions industry.
- Strong technical aptitude with experience in hardware troubleshooting, software installation, and network configurations.
- Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
- Strong communication skills in English (verbal and written) with the ability to explain technical concepts to non-technical stakeholders.
- Willingness to travel within Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) and be available for on-call support as needed.
- Customer-focused mindset with a commitment to delivering high-quality service and building long-term client relationships.
- Familiarity with secure authentication systems, payment technologies, or digital identity solutions is a plus.