job description
Join Hanmi Singapore Pte Ltd as a Customer Service Engineer and become a key player in delivering exceptional technical support and solutions to our valued clients. Based in the vibrant regions of Bali, this role offers a unique opportunity to blend your engineering expertise with customer-centric service in a dynamic and rewarding environment.
At Hanmi Singapore, we pride ourselves on fostering a culture of innovation, collaboration, and continuous growth. As a Customer Service Engineer, you will work closely with cross-functional teams to troubleshoot technical issues, provide on-site and remote support, and ensure seamless operations for our clients. This role is perfect for individuals who are passionate about technology, enjoy problem-solving, and thrive in a fast-paced setting.
We offer a competitive salary ranging from $4,000 to $6,000 per month, along with comprehensive benefits including medical and dental coverage, generous leave policies, and ample opportunities for career advancement. If you are a motivated professional looking to make a meaningful impact, we invite you to apply and grow with us.
Responsibility
- Provide technical support and troubleshooting for clients, ensuring timely resolution of issues.
- Conduct on-site visits to install, maintain, and repair equipment as needed.
- Collaborate with internal teams to escalate and resolve complex technical problems.
- Maintain accurate records of service requests, solutions, and customer interactions.
- Deliver training and guidance to clients on the proper use and maintenance of equipment.
- Monitor and report on equipment performance to identify potential issues proactively.
- Ensure compliance with company policies, safety standards, and industry regulations.
- Continuously update technical knowledge and skills to stay current with industry trends.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- Proven experience in a customer service or technical support role, preferably in engineering.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication and interpersonal skills to interact effectively with clients and team members.
- Proficiency in using diagnostic tools and software for troubleshooting.
- Willingness to travel to client sites as required.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with industry-specific equipment and technologies is a plus.