job description
Are you a passionate, dynamic, and proactive professional looking to take your career to the next level? Join our growing team as a Customer Service & Documentation Manager and play a pivotal role in ensuring seamless operations and exceptional customer experiences. Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a dynamic environment while contributing to the success of our organization.
In this role, you will oversee customer service operations, manage documentation processes, and ensure compliance with industry standards. You will work closely with cross-functional teams to streamline workflows, enhance customer satisfaction, and drive operational excellence. If you thrive in a fast-paced setting and are eager to make a meaningful impact, we invite you to apply and become part of our journey.
Responsibility
- Lead and manage the customer service team to ensure high-quality service delivery and customer satisfaction.
- Develop and implement documentation processes to maintain accurate and up-to-date records.
- Oversee the preparation, review, and distribution of documentation to internal and external stakeholders.
- Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.
- Ensure compliance with industry regulations and company policies related to documentation and customer service.
- Monitor and analyze customer feedback to identify areas for improvement and implement corrective actions.
- Train and mentor team members to enhance their skills and performance.
- Prepare regular reports on customer service metrics and documentation status for management review.
Qualifications
- Bachelor's degree in Business Administration, Logistics, or a related field.
- Proven experience in customer service and documentation management, preferably in the manufacturing, transport, or logistics industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in documentation management systems and Microsoft Office Suite.
- Ability to work under pressure and meet tight deadlines.
- Strong analytical and problem-solving skills.
- Fluency in English; additional languages are a plus.