job description
Join Oriental Coffee International as a Customer Service Crew at our flagship location in Aman Central, Kuta! We’re seeking passionate, customer-focused individuals to deliver exceptional hospitality in a dynamic café environment. As part of our team, you’ll play a key role in creating memorable experiences for our diverse clientele, from serving premium coffee to maintaining a welcoming atmosphere.
This is a fantastic opportunity for those who thrive in fast-paced settings and take pride in delivering top-tier service. Whether you’re a seasoned professional or just starting your career in hospitality, we offer competitive compensation, training, and growth opportunities in Bali’s vibrant tourism industry.
Note: Salary is converted to IDR for local relevance (original: RM 2,500–3,500/month).
Responsibility
- Greet and assist customers with a friendly, professional demeanor, ensuring a positive first impression.
- Prepare and serve high-quality coffee, beverages, and light meals according to company standards.
- Operate cash registers, handle transactions, and manage daily sales reports accurately.
- Maintain cleanliness and organization of the café, including dining areas, counters, and equipment.
- Address customer inquiries, resolve complaints, and escalate issues to management when necessary.
- Collaborate with team members to ensure smooth operations during peak hours.
- Upsell menu items and promotions to enhance customer satisfaction and revenue.
- Adhere to food safety, hygiene, and company policies at all times.
Qualifications
- Minimum 1 year of experience in customer service, hospitality, or F&B (fresh graduates with strong interpersonal skills are encouraged to apply).
- Excellent communication skills in English (additional languages are a plus).
- Ability to work in shifts, including weekends and public holidays.
- Strong attention to detail and multitasking abilities in a fast-paced environment.
- Basic math skills for handling cash transactions and inventory.
- Friendly, outgoing personality with a passion for service excellence.
- Physical stamina to stand for extended periods and lift moderate weights (e.g., coffee beans, supplies).
- Willingness to undergo training and adapt to company standards.