job description
Join PT G2K Berkah Sukses as a Customer Service Crew and become part of a dynamic team dedicated to delivering exceptional hospitality experiences in Bali’s most vibrant tourist destinations. This role offers a unique opportunity to work in a fast-paced, customer-focused environment where your interpersonal skills and passion for service will shine.
We provide competitive compensation, professional training, and a supportive work culture that values your growth. Whether you're assisting guests, resolving inquiries, or ensuring smooth operations, your contributions will directly impact guest satisfaction and our reputation as a leader in hospitality.
If you thrive in a collaborative setting and are eager to develop your career in tourism, this is the perfect role for you. Apply now and take the first step toward a rewarding career in Bali’s thriving hospitality industry!
Responsibility
- Provide friendly and efficient customer service to guests, ensuring a positive experience.
- Handle inquiries, reservations, and complaints with professionalism and empathy.
- Assist in daily operations, including check-ins, check-outs, and guest requests.
- Maintain a clean and organized workspace in compliance with company standards.
- Collaborate with team members to deliver seamless service and resolve issues promptly.
- Upsell additional services or amenities to enhance guest satisfaction and revenue.
- Follow safety and hygiene protocols to ensure a secure environment for guests and staff.
- Participate in training programs to improve skills and stay updated on industry trends.
Qualifications
- High school diploma or equivalent; additional hospitality training is a plus.
- Excellent communication skills in English and Bahasa Indonesia.
- Previous experience in customer service, hospitality, or retail is preferred.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to work in shifts, including weekends and holidays, as required.
- Basic computer literacy for handling reservations and guest records.
- Problem-solving skills and the ability to remain calm under pressure.
- Passion for delivering outstanding service and creating memorable guest experiences.