job description
Are you a dynamic and customer-focused professional looking to thrive in a fast-paced sales environment? PERSOL is seeking a Customer Service Coordinator / Sales Support to join our high-performing team in Bali, Indonesia. In this pivotal role, you will bridge the gap between customer satisfaction and sales excellence, ensuring seamless communication and support for our valued clients.
As part of our mission to deliver exceptional service, you will collaborate with cross-functional teams to enhance customer experiences, resolve inquiries, and drive sales growth. This is a unique opportunity to develop your career in a vibrant, international setting while contributing to a company that values innovation, teamwork, and results.
If you are passionate about building relationships, solving problems, and exceeding targets, we invite you to apply and become a key player in our success story.
Responsibility
- Provide exceptional customer service by responding to inquiries via phone, email, and chat in a timely and professional manner.
- Coordinate with sales teams to ensure accurate order processing, follow-ups, and client satisfaction.
- Maintain and update customer records in CRM systems to track interactions and sales progress.
- Resolve customer complaints and escalate issues to the appropriate departments when necessary.
- Assist in preparing sales reports, forecasts, and performance metrics to support decision-making.
- Collaborate with marketing teams to execute campaigns and promotions aimed at driving customer engagement.
- Conduct product knowledge training for new team members and stay updated on company offerings.
- Identify upsell and cross-sell opportunities to maximize revenue and customer retention.
Qualifications
- Minimum of 2 years of experience in customer service, sales support, or a related field.
- Excellent communication skills in English (written and verbal) with a customer-centric approach.
- Proficient in using CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Strong organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
- Problem-solving mindset with the ability to handle difficult situations diplomatically.
- Sales-oriented with a track record of meeting or exceeding targets (preferred).
- Familiarity with the Bali market or willingness to relocate to Bali, Indonesia.
- Bachelor’s degree in Business, Marketing, or a related field is a plus.