job description
Join a well-established Freight Forwarding company in Bali as a Customer Service Coordinator and play a pivotal role in ensuring seamless shipping and logistics operations. This is a fantastic opportunity for detail-oriented professionals who thrive in fast-paced environments and are passionate about delivering exceptional service in the transport and logistics industry.
Based in the vibrant Badung region (covering areas like Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, and Kuta), you’ll enjoy a 5-day work week with competitive benefits, including annual salary increments, AWS (Annual Wage Supplement), and variable bonuses. The company prides itself on quick decision-making and a supportive work culture, making this an ideal role for those seeking stability and growth.
If you have experience in freight forwarding, shipping coordination, or customer service within logistics, we want to hear from you! Apply now for a quick response and take the next step in your career.
Responsibility
- Coordinate and manage shipping schedules, documentation, and customs clearance for freight forwarding operations.
- Liaise with clients, carriers, and internal teams to ensure timely and accurate delivery of shipments.
- Process and track shipment orders, invoices, and billing with meticulous attention to detail.
- Resolve customer inquiries and complaints promptly, providing solutions that maintain high satisfaction levels.
- Maintain and update shipping databases, tracking systems, and reports for real-time visibility.
- Collaborate with warehouse and logistics teams to optimize routing and reduce transit times.
- Ensure compliance with international shipping regulations, safety standards, and company policies.
- Prepare and distribute shipping documents (e.g., bills of lading, packing lists, commercial invoices).
Qualifications
- Minimum 2-3 years of experience in customer service, shipping, or freight forwarding.
- Strong knowledge of logistics operations, incoterms, and shipping documentation.
- Excellent communication and interpersonal skills to interact with global clients and partners.
- Proficient in Microsoft Office (Excel, Word) and logistics software (e.g., ERP, TMS).
- Ability to multitask, prioritize, and work under tight deadlines in a dynamic environment.
- Familiarity with customs regulations and import/export procedures is a plus.
- Problem-solving mindset with a customer-centric approach.
- Fluency in English (written and spoken); additional languages are advantageous.